Emotional Intelligence - Series 4

Social awareness is an important tool in developing and using emotional intelligence

Welcome to our Emotional Intelligence series, this free online course shows you how to get better results in the workplace through better communications.

Pre-requisites:

• Introduction - Welcome to our Emotional Intelligence series (5 mins)

• Series 1 - What is emotional intelligence (EQ, EI)? (15 mins)

• Series 2 - Managing our own emotions can lead to better workplace outcomes (15 mins)

• Series 3 - Self-management - Your team will trust you and work more effectively (15 mins)

Series 4:

In this series, we look at social awareness, focusing on empathy, organisational awareness, and service orientation, providing tips on being more effective in the workplace.

Lecture 11 - Empathy

This lecture looks at understanding empathy and how using empathy leads to more effective communications in the workplace.

Lecture 12 - Organisational awareness

This lecture looks at organisational awareness and why it is one of the most critical factors in managing proactive change in an organisation.

Lecture 13 - Service orientation

This lecture looks at service orientation and the power of positive language in your customer engagements.

Next: Series 5 - Relationship Management

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