Emotional Intelligence - Series 4

Social awareness is an essential tool in developing and using emotional intelligence.

Welcome to our Emotional Intelligence series. This free online course teaches you how to improve your communication skills and achieve better workplace results.

Pre-requisites:

• Introduction - Welcome to our Emotional Intelligence series (5 mins)

• Series 1 - What is emotional intelligence (EQ, EI)? (15 mins)

• Series 2 - Managing our own emotions can lead to better workplace outcomes (15 mins)

• Series 3 - Self-management - Your team will trust you and work more effectively (15 mins)

Series 4:

In this series, we examine social awareness, focusing on empathy, organisational awareness, and service orientation and offering tips on being more effective in the workplace.

Lecture 11 - Empathy

This lecture looks at understanding empathy and how using empathy leads to more effective communication in the workplace.

Lecture 12 - Organisational awareness

This lecture looks at organisational awareness and why it is one of the most critical factors in managing proactive change in an organisation.

Lecture 13 - Service orientation

This lecture examines service orientation and positive language's power in customer engagement.

Next: Series 5 - Relationship Management

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