What is emotional intelligence (EQ, EI)?
Welcome to our Emotional Intelligence series, this free online course shows you how to get better results in the workplace through better communications.
Lecture 1 - What is emotional intelligence (EQ, EI)?
In this lecture, we look at what emotional intelligence is, and who some of the key figures are in its development.
Lecture 2 - Why is emotional intelligence important in the workplace?
Emotional intelligence is one of the most important attributes a leader and manager can have. This lecture examines the importance of emotional intelligence in the workplace.
Lecture 3 - Emotional competence framework.
This lecture explains the emotional competence framework.