Relationship management
Welcome to our Emotional Intelligence series. This free online course teaches you how to improve your communication skills and achieve better workplace results.
Pre-requisites:
Introduction - Welcome to our Emotional Intelligence series (5 mins)
Series 1 - What is emotional intelligence (EQ, EI)? (15 mins)
Series 2 - Managing our own emotions can lead to better workplace outcomes (15 mins)
Series 3 - Self-management - Your team will trust you and work more effectively (15 mins)
Series 4 - Social awareness is an essential tool in developing and using emotional intelligence (15 mins)
Series 5:
In this series, we examine relationship management, why and how to develop others, the importance of diversity and social skills, and how collaboration and teamwork can improve workplace outcomes.
Lecture 14 - Developing others
In this lecture, we look at the importance of developing others.
Activity: Download and utilise the professional development plan for your team.
Lecture 15 - Diversity
A diverse workplace will help organisations understand target demographics and what moves them. It can also better align an organisation's demographic makeup with its customers, increasing customer satisfaction by improving how employees interact with a more varied clientele and public.
Lecture 16 - Social skills
Social skills are essential because they help you build, maintain and grow relationships with colleagues, clients and new contacts.
Activity: Bad listening habits
Lecture 17 - Collaboration and teamwork
Collaboration in a workplace involves a group of people sharing their ideas and skills to achieve a common goal. Working collaboratively instead of individually helps improve productivity and gives employees a sense of purpose.
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