Emotional Intelligence - Series 5
Relationship management
Welcome to our Emotional Intelligence series, this free online course shows you how to get better results in the workplace through better communications.
Pre-requisites:
Introduction - Welcome to our Emotional Intelligence series (5 mins)
Series 1 - What is emotional intelligence (EQ, EI)? (15 mins)
Series 2 - Managing our own emotions can lead to better workplace outcomes (15 mins)
Series 3 - Self-management - Your team will trust you and work more effectively (15 mins)
Series 4 - Social awareness is an important tool in developing and using emotional intelligence (15 mins)
Series 5:
In this series, we look at relationship management. Why and how to develop others, the importance of diversity, social skills and how we can use collaboration and teamwork for better workplace outcomes.
Lecture 14 - Developing others
In this lecture, we look at the importance of developing others
Activity: Download and utilise the professional development plan for your team.
EQ Series - Professional development plan
.pdf
Download PDF • 87KB
Lecture 15 - Diversity
A diverse workplace will help organisations better understand target demographics and what moves them. A diverse workplace can better align an organization's culture with the demographic make-up of its customers. Increased customer satisfaction by improving how employees interact with a more diverse clientele and public.
Lecture 16 - Social skills
Social skills are important because they help you build, maintain and grow relationships with colleagues, clients and new contacts.
Activity: Bad listening habits
EQ Series - Bad listening habits
.pdf
Download PDF • 85KB
Lecture 17 - Collaboration and teamwork
Collaboration in a workplace involves a group of people sharing their ideas and skills in order to achieve a common goal. Working collaboratively, instead of individually, helps improve productivity and gives employees a sense of purpose in the organization.